First Chair Return Policy

Last Updated August 25, 2026

1. Introduction

At First Chair, we aim to deliver high-quality AI-powered interior design services and seamless customer experience. This Return Policy applies to Fees and Pass-Through Amounts, charged through the Platform, including subscription Fees, Concierge Service Fees, and Fees for specific Services and Reports. For Purchased Goods procured through the Platform, it is further subject to the applicable Retailer's policies, any returns, exchanges, and refunds. It also governs cancellation, return, refund, chargeback, and related First Chair Credit treatment. Eligibility varies by product, Service, order status, applicable Retailer policy (with respect to Purchased Goods), and applicable law, all as described below. Any capitalized term used here has the meaning given to it in our Terms of Service.

2. Subscription Fees

With respect to recurring, periodic Fees paid for your ongoing subscription to the Platform, you may request a full refund of prepaid Fees within the cancellation and refund window specified for your plan in the Plan & Billing Parameters Section of our Terms of Service available at https://www.firstchair.app/terms-of-service, measured from the date of each purchase or renewal charge. After the applicable refund window, subscription Fees are non-refundable except where required by law.

3. Reports

You may request a full refund of Fees for a Report (as defined in our Terms of Service) within the cancellation refund window specified in the Plan & Billing Parameters Section of our Terms of Service, measured from the date of purchase or the date the Report is made available to you, whichever is later.

4. Refund Process

To request a refund, cancellation, return, exchange, damage claim, or incorrect-item correction, contact support@firstchair.app and include the email used for the order and the order reference, if available. First Chair may request photographs, delivery records, or other information reasonably needed to process the request.

Approved cash refunds will be returned to the original payment method unless applicable law requires or you agree to another method. Processing may take up to 14 days after approval, depending on the payment provider. Credit restoration or reversal will appear in your Account after First Chair finalizes the return or dispute.

We may refuse a request involving fraud, misrepresentation, or abuse, but this Policy does not limit a right that cannot lawfully be limited.

5. Purchased Goods (Furniture and Home Goods) and Concierge Fees

First Chair acts solely as the customer’s disclosed, limited purchasing agent in connection with Purchased Goods sourced from third-party Retailers, as set forth in the Terms of Service. The Retailer’s return, exchange, and refund policies govern all Purchased Goods. Return windows, condition requirements, restocking fees, and return shipping costs are determined solely by each Retailer and shall be disclosed to you before the Order Authorization. Purchased Goods must be returned directly to the applicable Retailer, not to First Chair. For any return, exchange, delivery inquiry, or refund request related to Purchased Goods, you may contact First Chair at support@firstchair.app, and First Chair will initiate and coordinate the return or inquiry with the Retailer on your behalf. Where you paid the Retailer directly, the Retailer will process any refund directly to you. Where First Chair collected payment as your agent, any refund received from the Retailer will be passed through in full to your original payment method within 14days, less any charges disclosed in the Retailer’s return policy or terms - First Chair does not retain any portion of a Retailer refund. First Chair is not responsible or liable in any part for the outcome of returns, exchanges, or refunds for Purchased Goods.

The following rules apply unless the accepted quote, an offer-specific term, or applicable law gives you a more favorable result, and, with respect to Pass-through Amounts, are subject to the Retailer's own policies and terms. The treatment of Credit is subject to our Referral and Credit Program available at www.firstchair.app/referral-and-credit-program.

Event	Refund	Credit Treatment
Cancellation before First Chair places the Retailer order	Full refund, including the Concierge Service Fee	New Credit reversed; redeemed Credit restored
Retailer cancellation, unavailability, or inability to fulfill	Full affected refund, including the affected fee	Affected new Credit reversed; affected redeemed Credit restored
Cancellation after First Chair places the Retailer order	Refund only to the extent recoverable under the Retailer's terms, less Retailer's costs or deductions; Concierge Service Fees nonrefundable to the extent the service was performed, except where law requires otherwise	New Credit reversed proportionally; redeemed Credit restored proportionally after the refund is final
Full eligible return	Per Retailer policy, item-level refund; Concierge Service Fee refunded if the return event is caused by First Chair error, or if required by law	New Credit reversed; redeemed Credit restored after the return is final
Partial eligible return	Per Retailer policy, item-level refund; Concierge Service Fee recalculated for any retained items and any excess allocated Concierge Service Fee refunded	New Credit reversed and redeemed Credit restored by item or proportionally
First Chair error	Full affected correction or refund, including the affected fee	Affected new Credit reversed; affected redeemed Credit restored
Damaged or incorrect item not caused by the End Client	Replacement or refund after review by Retailer per its policy; Concierge Service Fee refunded if the return event is caused by First Chair error, or if required by law	New Credit reversed and redeemed Credit restored if refunded
Pending chargeback or payment dispute	No duplicate refund while pending; fee held pending resolution	New Credit frozen or provisionally reversed; redeemed Credit not restored while pending
Final chargeback or dispute result	Reconciled to the final paid or refunded amount; fee recalculated if required	Attributable new Credit reversed; redeemed Credit restored only to prevent double loss

For a partial cancellation, return, or refund, First Chair will use item-level amounts from the accepted quote.

6. Other Services

Fees for other products and Services charged through the Platform are nonrefundable unless this Policy, the accepted order terms, or applicable law provides otherwise.

7. Contact Us

If you have any questions about this Return Policy, please contact us at: support@firstchair.app.