First Chair Return Policy

1. Introduction

At First Chair, operated by Kassa Labs, Inc. (doing business as First Chair), we aim to deliver high-quality AI-powered interior design services and a seamless customer experience. This Return Policy applies to Fees charged through the Platform, including subscription Fees, concierge Fees and Fees for specific Services, Reports and Purchased Goods. Refund eligibility varies depending on the type of product or Service being purchased, as described below. Any capitalized term used here has the meaning given to it in our Terms of Service at https://www.firstchair.app/terms-of-service.

2. Subscription Fees

With respect to recurring, periodic Fees paid for your ongoing subscription to the Platform, you may request a full refund of prepaid Fees within the cancellation and refund window specified for your plan in the Plan & Billing Parameters Section of our Terms of Service available at https://www.firstchair.app/terms-of-service, measured from the date of each purchase or renewal charge. After the applicable refund window, subscription Fees are non-refundable except where required by law.

3. Reports

To the extent you subscribe to the Platform via Architectural Designs, Inc., you may request a full refund of Fees for a Report (as defined in our Terms of Service) within the cancellation refund window specified in the Plan & Billing Parameters Section of our Terms of Service, measured from the date of purchase or the date the Report is made available to you, whichever is later.

4. Refund Process

To initiate a refund for subscription or Report Fees, simply contact us via email at support@firstchair.app within the applicable refund period and include the email used for the order (or order reference, if applicable). Once your request is received, we will process a full refund to your original payment method. Refund processing may take up to 14 days, depending on your payment provider. Refund requests received after the applicable refund period are not eligible for a return, except where required by law, and this policy will not take away any of your rights under law. We may refuse requests (including within the refund period(s)) if we suspect fraud, misrepresentation or abuse of this policy.

5. Purchased Goods (Furniture and Home Goods)

First Chair acts solely as a facilitator and design advisor in connection with Purchased Goods sourced from third-party Retailers, and we do not accept returns or issue refunds for Purchased Goods. Even if First Chair provides tools, features, or assistance to help you facilitate or communicate return requests to third-party Retailers, this does not create any responsibility or liability on our part for returns, exchanges, or refunds for Purchased Goods. For any return, exchange, or refund requests related to Purchased Goods, you must contact the applicable Retailer directly and follow their return and refund policies. Similarly, if you purchased through a third-party platform or payment provider, refunds may be issued through that provider in accordance with such provider's policy.

6. Other Services

Fees for other products and Services charged via the Platform are not refundable, unless otherwise required under applicable law.

7. Contact Us

If you have any questions about this Return Policy, please contact us at: support@firstchair.app.